Cancellation Policy

Requests for cancellation should be sent directly to the reservations department of the hostel by e-mail reservas@pousadacravoecanela.com.br or by fax (54) 3282.1120. Fine in the value of the deposit when the cancellation does not respect the deadlines below:

    • Low Season: 07 days before the expected date of check-in;
    • Season: 15 days before the expected date of check-in;
    • High Season: 30 days prior to scheduled check-in date.

In case of cancellations within the deadline, the return of the deposit will occur from seven to ten business days, from the confirmation of the cancellation. 20% discount on administrative expenses